Chapter 7: The POS Machine Incident
Five days in, Chloe decided it was time to take the show on the road, quite literally, with a trip to the grocery store that would become, though neither of them knew it yet, the single most-watched video of her entire career.
"Absolutely not," Victor said, the moment she suggested it, standing in the kitchen with his arms crossed in the particular, immovable posture she'd already learned meant he considered the matter settled. "I have not yet mastered basic domestic appliances. I am not prepared to navigate a public commercial environment."
"That's exactly why we're doing it, Victor. You learn by doing, not by hiding in my apartment forever like some kind of very well-dressed hermit."
"I am not hiding."
"You've left this apartment exactly zero times in five whole days, Victor. That's hiding, my guy, plain and simple, no matter how you try to spin it."
He opened his mouth to argue, closed it again, and settled instead for a long, put-upon sigh that suggested he recognized the futility of continuing to protest. "Very well. But I retain the right to withdraw from the experience if it proves excessively humiliating."
"No take-backs. That's not how content works."
He glared at her, though there was less genuine irritation behind it than there had been on their first day together, something almost fond threaded underneath the exasperation now, and she felt a small, warm flicker of satisfaction at having earned that particular shift, at watching a man who had once demanded containment perimeters over broken flower pots now simply sigh and follow her out the door instead, resigned to whatever fresh indignity the outside world had waiting for him.
The grocery store, when they finally arrived twenty minutes later -- Victor walking beside her with the rigid, formal posture of a man attending a state funeral rather than a routine shopping trip -- proved almost immediately to be a wealth of content. He stared at the self-checkout machines with visible disdain, questioned the pricing structure of produce with genuine, escalating confusion, and nearly caused a minor scene in the cereal aisle by loudly critiquing the nutritional labeling standards to a bewildered stock clerk who had made the mistake of asking if he needed help finding anything.
But it was at the checkout counter that everything truly fell apart.
"I've got this one," Victor announced, with the same brisk, confident authority he brought to everything, stepping up to the register before Chloe could stop him, phone already recording from a discreet angle behind him. "I am entirely capable of processing a standard transaction."
The cashier, a college-aged kid with a name tag reading JASON and an expression already suggesting he'd clocked this as a strange interaction well before Victor opened his mouth, rang up the items and announced the total with visible boredom. "That'll be forty-three eighty-seven."
Victor nodded once, with the calm, unhurried confidence of a man who had authorized transactions worth considerably more than forty-three dollars countless times in his life, and reached toward the card reader -- except, having no card, he simply pressed his index finger firmly against the small screen instead, holding it there with the same steady pressure one might use to confirm a biometric scan.
Nothing happened.
"The system appears to be malfunctioning," he said, pressing harder, brow furrowing with genuine, mounting frustration. "Confirmation code: Sterling, Victor. Authorization level: Chairman."
Jason blinked at him. "Sir, I'm gonna need an actual card."
"I am providing biometric authorization. This is standard protocol."
"There's no biometric thing on this machine, man, it's just a card reader."
Victor's frown deepened, and he pressed his finger against the screen a third time, harder now, enunciating each word with the crisp, clipped precision of a man repeating instructions to a particularly slow subordinate. "Confirmation code. Sterling. Victor. Authorization level. Chairman."
Behind them, the line had begun to grow, and several customers were now openly staring, phones subtly angled upward in the universal gesture of people who suspected they were witnessing something they'd want to remember later. An older woman near the front of the line had actually pulled out her reading glasses to get a better look. A teenager further back was already narrating quietly into his own phone, presumably recording a reaction video in real time. Chloe, still filming from behind, was biting down so hard on her own lip to keep from laughing that she was fairly certain she'd draw blood before this was over.
"Sir," Jason said again, slower now, with the particular patience of retail workers everywhere who had learned to handle every conceivable variety of customer meltdown, "I really do need a card or cash. I can't just, like, manually override the system because you say you're a chairman of something."
"The oversight is clearly on the part of your payment infrastructure, not my identification."
"Buddy, I just work here."
"This machine's authentication protocols are clearly obsolete," Victor said, straightening to his full, imposing height, addressing the statement less to Jason and more to the checkout counter itself, as though it might reconsider its position given sufficiently firm correction. "In any properly designed commercial system, biometric verification would render outdated card-based transactions entirely unnecessary."
"Okay, well, this ain't that system, buddy."
The line behind them had grown considerably longer now, and somewhere near the back, someone had begun openly filming as well, clearly recognizing an opportunity too good to pass up. Chloe finally stepped forward, still recording with one hand while fishing her own card out of her back pocket with the other, biting back what was rapidly becoming uncontrollable laughter.
"I've got it," she said, tapping her card against the reader with practiced ease, the transaction completing instantly with a small, cheerful beep that seemed almost mocking given the previous three minutes of escalating chaos.
Victor stared at the screen, then at her card, then back at the screen, with an expression of such genuine, wounded confusion that Chloe had to turn the camera briefly away from her own face to keep from ruining the shot with her own barely contained laughter.
"That is..." he started, then stopped, apparently unable to locate an appropriately dignified response to having just lost a battle of wills with a piece of plastic.
"That's a card, Victor. It's just a card. You tap it. There's no biometric authorization. There's no confirmation code. It's genuinely the least complicated piece of technology you've encountered so far, and you just spent three minutes trying to intimidate it into submission using your CEO voice."
"I was not attempting to intimidate it."
"You very much were."
They walked out of the store several minutes later, Victor carrying the grocery bags with the rigid, dignified posture of a man determined to reclaim at least some fraction of the composure he'd lost at the register, shoulders squared, chin lifted, walking like a man exiting a courtroom rather than a suburban grocery store, while Chloe struggled to keep the phone steady through her own barely suppressed laughter.
"That was incredible," she managed finally, once they'd cleared the parking lot, wiping actual tears of laughter from the corners of her eyes. "Genuinely, Victor, that might be the best thing we've ever filmed."
"I fail to see what was incredible about public humiliation of this particular magnitude, witnessed by an entire line of strangers and their phone cameras."
"The commitment, Victor. The absolute, unwavering commitment to being wrong about how a card reader works, in front of an entire line of strangers. You didn't just fail, you failed with confidence. That's rare. That's genuinely special."
He shot her a look that might have been genuine irritation on anyone else, but which she was beginning to recognize, on him, as something closer to reluctant, exasperated affection. "I am beginning to suspect you enjoy my humiliation."
"I mean, a little, yeah. But also, in fairness, you're kind of magnificent at it. Very few people commit that hard to being wrong, in front of an entire grocery store, without ever once breaking character."
Something almost like a smile threatened at the corner of his mouth despite himself, and he shifted the grocery bags in his arms, glancing sideways at her with an expression that held, underneath the exasperation, something considerably warmer.
"For future reference," he said, "I would appreciate advance warning before being subjected to further public tests of technological competency, particularly ones involving an audience of strangers and their phone cameras."
"No promises. The best content is unplanned, Victor. That's rule one."
"An alarming operating philosophy."
"Welcome to my entire career."
They walked the rest of the way home in easy, comfortable conversation, trading small observations about the neighborhood and dodging an enthusiastic dog walker with far too many leashes, and Chloe found herself, not for the first time that week, genuinely looking forward to editing the footage later, less because of the numbers it would inevitably generate and more because she simply wanted an excuse to watch, one more time, the particular, wounded dignity on his face when the card reader had beeped its cheerful, mocking confirmation.
Twenty-four days remained on the device at his wrist. She noticed him check it, briefly, as they climbed the stairs back to her apartment, his expression unreadable, and felt the same small, familiar pang of dread she'd been trying, with steadily diminishing success, to ignore.
She uploaded the footage that night, editing it down to a tight three minutes that preserved every excruciating second of the checkout confrontation, and posted it with a caption she suspected would undersell it: "he tried to pay with his fingerprint and genuinely could not comprehend why it didn't work." She went to bed without much expectation beyond the usual steady climb she'd grown accustomed to over the past week, and woke the next morning to a number that made her drop her phone directly onto her own face.
One point two million views.
She sat up so fast she nearly knocked over the glass of water on her nightstand, scrolling through the notifications in stunned, giddy disbelief, watching an entire wave of new subscribers pour in overnight, the video apparently having been picked up and reposted across half a dozen platforms she didn't even actively use, each repost generating its own separate explosion of comments and shares.
The comment section, when she finally worked up the nerve to actually read through it, was an absolute chaos of delight. Someone had transcribed his exact words -- "Confirmation code: Sterling, Victor. Authorization level: Chairman" -- and turned it into a sound clip that people were apparently already using in dozens of unrelated videos as a reaction sound. Someone else had made an entire compilation edit setting his repeated attempts to the theme music from a well-known heist film, timing the increasingly dramatic swells of orchestral music to each failed press of his finger against the screen, the video ending on a freeze-frame of his most wounded expression captioned simply, in bold dramatic text, THE JOB FAILED.
The way he said 'this machine's authentication protocols are clearly obsolete' to a Target self-checkout like he was addressing a hostile board member, read one comment with over thirty thousand likes, I have never laughed this hard at a grocery store in my LIFE.
She found Victor in the kitchen when she finally emerged, standing at the counter with her laptop open in front of him, scrolling through the same comments with an expression she couldn't quite read -- somewhere between genuine bewilderment and something that looked, disconcertingly, almost like quiet pride.
"I have been made into a musical accompaniment for a heist film," he said, without looking up, in the flat, dry tone he used for genuine crises. "I am uncertain how to feel about this development."
"You should feel amazing about it, Victor, that's an incredible honor. Do you know how many people would kill to be turned into a meme?"
"I do not understand the appeal of being reduced to a repeated musical sound clip."
"It means you're iconic. It means people can't stop thinking about you. In this economy, that's basically the highest compliment there is."
He looked up at her then, something unreadable moving behind his dark eyes, and for a moment neither of them said anything, the quiet hum of the refrigerator and the distant sound of morning traffic outside the only things filling the silence between them.
"One point two million people," he said slowly, "have now witnessed my complete inability to operate a card reader."
"And they loved every second of it. Genuinely, Victor, this is the best possible outcome. You've officially made it. You're a bonafide internet phenomenon."
Something shifted across his face then, quiet and thoughtful, and she watched him process the information with the same careful, methodical focus he brought to everything, turning the strange, unfamiliar concept of public failure as beloved entertainment over in his mind like a puzzle he hadn't quite solved yet.
"In my world," he said finally, "an error of this magnitude, witnessed by such an audience, would end a career entirely. There would be no recovery from it."
"Yeah, well, welcome to the internet, where failing spectacularly in public is basically a career strategy. You should see some of the other stuff that goes viral. This is downright respectable by comparison."
He was quiet for a long moment, considering this, and something in his expression shifted -- not quite relief, but something adjacent to it, a small, cautious loosening of the perpetual tension he seemed to carry in his shoulders.
"It is a strange comfort," he admitted finally, "to fail this completely, and find the consequence to be laughter rather than ruin."
Something in the quiet, genuine vulnerability of that admission caught her entirely off guard, and she found herself, not for the first time that week, wanting to reach across the counter and take his hand, an impulse she firmly suppressed in favor of pouring herself a cup of coffee instead.
"That's kind of the whole deal here, Victor," she said, keeping her voice deliberately light. "Failure's not the end of the world. Sometimes it's just Tuesday."
He nodded slowly, something settling behind his expression that looked, if she let herself examine it too closely, like the first genuine loosening of a burden he'd been carrying for far longer than the five days she'd known him.
They spent the rest of the morning scrolling through increasingly elaborate fan theories and edited compilations, Victor growing steadily more baffled and, she suspected, steadily more quietly pleased by the sheer, overwhelming volume of attention, until eventually he set the laptop aside and looked at her with an expression she hadn't quite seen from him before -- something open, something almost unguarded.
"Thank you," he said simply, "for insisting we go to the store."
"Even though it was humiliating?"
"Particularly because it was humiliating." A faint, genuine smile tugged at the corner of his mouth. "I find I did not mind it nearly so much as I expected to."
Twenty-four days remained. She found herself, watching him smile, wishing rather desperately that the number were considerably larger.
She busied herself with breakfast instead of examining that thought too closely, cracking eggs into a pan while Victor returned his attention to the laptop, still visibly fascinated despite himself by the sheer scale of strangers' reactions to his own bewilderment. Milo wound between their ankles with his usual imperious confidence, clearly sensing that breakfast preparations were underway and intending to make his presence known well before any scraps were forthcoming.
"You're getting better at this," she said, nodding toward the counter where he'd, at some point overnight apparently, laid out mugs and plates with the same careful, geometric precision he brought to folding towels. "The whole domestic thing."
"I am adapting to circumstances. It is simply efficient practice."
"Sure, efficient practice. Very businesslike of you to set the table so nicely."
He shot her a look that suggested he recognized he was being teased and had decided, this time, not to protest it, and something in that small, wordless concession made her chest tighten with an affection she was rapidly running out of ways to explain away as merely professional interest in a good content partner.
She served the eggs, and they ate together at the small table in comfortable, easy silence, the morning light slowly brightening through the blinds, and for a moment, watching him eat with considerably more relaxed posture than he'd managed on that first disastrous morning five days ago, Chloe allowed herself, just briefly, to imagine what it might be like if the countdown on his wrist simply wasn't there at all.
She didn't let herself imagine it for very long. It didn't seem wise, given everything she already knew about how these things tended to end.
Later, packing away the dishes, she caught him watching her from across the kitchen with an expression she couldn't quite categorize -- something quiet and considering, the same look he'd worn over the paperback novel two nights before, lingering a beat too long before he glanced away, apparently absorbed once more in his study of the internet's ongoing fascination with his failures.
"What," she said, drying her hands on a dish towel, unable to resist calling him out on it.
"Nothing," he said, too quickly, returning his attention fully to the laptop screen. "I was simply considering the numbers."
"Uh huh. Sure. The numbers."
He didn't look up again, though she noticed, glancing over a few minutes later, that he'd scrolled well past the comment section entirely, the laptop screen displaying nothing more remarkable than his own reflection in the dark, unresponsive glass, dark eyes fixed somewhere far past the screen itself, on something she couldn't begin to guess at, though she suspected, watching the small furrow between his brows, that it had considerably less to do with viral numbers and considerably more to do with the quiet, complicated shape of whatever this arrangement between them was steadily, inexorably becoming.
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